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Verification

How we verify shops

Only shops with a real counter can sell on Resale.com.pk. Before a shop's first listing goes live, someone from our team visits it in person.

Last updated

From sign-up to first listing

  1. The shop registers

    Trade name, shop address, city and a counter phone number. Listing tools stay locked.

  2. We visit the counter

    Someone from our team goes to the shop in person and checks:

    • The counter is at the registered address.
    • The signboard matches the trade name.
    • The counter phone answers.
    • A photo of the shop front is taken.

  3. The shop publishes

    Only then can it list stock, each item attached to a model in the catalog.

No visit, no listings.

Keeping it true

180 days

Re-checked regularly

A verified shop is due for a re-check 180 days after its last verification. Due shops go into our team's re-check queue.

Any move

Re-checked after a move

If a shop changes its address, plaza, floor, shop number or map location, it goes back for a re-check, and a verification agent may visit. Its listings stay up meanwhile.

When something goes wrong

Every listing page has a “Report this listing” section. Our team reviews each report and contacts the shop, and the buyer too when the report was sent from a signed-in account, then decides what to do. That can include suspending or banning the shop.

Found a wrong condition grade? See how grades work.

What verification means, and what it doesn't

Verification is about the shop, not each unit. We confirm the counter is real; we do not inspect devices, hold payments or ship anything. Grades and defects are set by the shop under our grading standard.